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How nesiabet Handles Your Personal Data

At nesiabet, your personal data — including account details, transaction records from DANA, OVO, GoPay and QRIS, and browsing behaviour — is handled with strict internal controls.

Data encrypted at rest and in transitDANA, OVO, GoPay & QRIS transaction privacyRight to access your own dataDeletion requests processed within 30 daysNo data sold to third parties

Explore Lobby Read FAQ

What Information nesiabet Stores About You

nesiabet Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account, we collect the registration details you provide: name, email address, phone number and your chosen payment method — whether that is DANA, OVO, GoPay or QRIS. We also log deposit and withdrawal timestamps, session activity, and device identifiers to detect unauthorised

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access. For players in Semarang or anywhere across Indonesia, this data is stored on secured servers and never shared with advertising networks. We retain transaction logs for a period required by internal compliance rules, after which records are permanently deleted. Access to your stored data is
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restricted to authorised nesiabet staff only, and every access event is logged. How this applies to you depends on local law.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT DATA TEAM

Reach Us About Your Privacy Rights

If you need to review, correct or remove personal data held on your nesiabet account, our dedicated privacy support team is available 24 hours a day, seven days a week.

Live Chat Access live chat directly from your nesiabet account dashboard at any hour. A support agent will acknowledge your data request and assign a reference number within two business hours, every day of the week.

Email Support Send detailed privacy queries — including data access or deletion requests — to our dedicated email channel. We respond in writing so you have a documented record of every step taken on your account data.

WhatsApp For quicker follow-ups on an open privacy request, our WhatsApp line is active from 08:00 to 24:00 WIB. Quote your account reference number and we will update you on the status of your data request within the hour.

HOW WE PROTECT DATA

Six Ways We Keep Your Data Safe

Data protection at nesiabet is not a single measure — it is a layered set of controls applied from the moment you create an account to the moment any stored record is…

End-to-End Encryption

All data transmitted between your device and our servers — including payment confirmations from DANA and OVO — is encrypted using TLS 1.3. This means no third party can read your account data while it travels across the network.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand which pages you visit. You can review and adjust your cookie preferences at any time from the privacy settings section inside your account.

Account Access Logs

Every login, password change and session end on your nesiabet account is recorded with a timestamp and device fingerprint. If we detect an unusual login location, we send an immediate alert to your registered email address or phone number.

Data Retention Schedule

Transaction records tied to GoPay and QRIS payments are kept for the period required by our internal compliance rules — typically no longer than five years — after which they are permanently and irreversibly deleted from our servers.

No Third-Party Data Sales

We do not sell, rent or trade your personal information to advertisers, marketing agencies or any external commercial entity. The only third parties who may process your data are payment processors needed to complete your DANA or OVO transaction.

Data Correction Requests

You have the right to ask us to correct inaccurate data on your account at any time. Submit a correction request via live chat or email and we will update the relevant record within 30 days, sending you written confirmation when done.

Your Privacy Policy Questions

The questions below cover the data rights our account holders ask about most often — from what we store after a GoPay deposit to how you request full deletion of your account data. If your question is not here, reach us via live chat and we will respond within two business hours.

We collect your name, email, phone number and the payment method you register — DANA, OVO, GoPay or QRIS. We also record device identifiers and session timestamps to protect your account from unauthorised access.

We do not share your data with advertisers or marketing companies. The only external parties who see any portion of your data are payment processors — such as DANA or OVO infrastructure providers — strictly to complete your transaction.

Transaction logs — including deposits via GoPay and withdrawals via QRIS — are retained for up to five years under our internal compliance schedule, then permanently deleted. You can request a copy of your records at any time before deletion.

Submit a deletion request through live chat or email support. We acknowledge within two business hours and complete the deletion within 30 days, sending you written confirmation that your personal data has been removed from our servers.

Yes. Send a data access request via live chat or our email channel. We will compile your account profile, transaction history and session logs into a readable format and deliver it to your registered email address within 30 days.

We use session cookies for login continuity and analytics cookies to improve page performance. You can review and switch off non-essential cookies at any time in the privacy settings panel inside your account dashboard.

After account closure, we retain only the records required by our internal compliance rules — typically transaction logs for up to five years. All other profile data is deleted promptly. Availability of this process depends on local law.

How nesiabet Handles Your Personal Data

Reach Us About Your Privacy Rights

Six Ways We Keep Your Data Safe

End-to-End Encryption

Cookie Controls

Account Access Logs

Data Retention Schedule

No Third-Party Data Sales

Data Correction Requests

Your Privacy Policy Questions

01 What personal data does nesiabet collect when I open an account?

02 Does nesiabet share my data with other companies?

03 How long does nesiabet keep my transaction records?

04 How do I request deletion of my nesiabet account data?

05 Can I see all the data nesiabet holds about me?

06 Does nesiabet use cookies, and can I turn them off?

07 What happens to my data if I close my nesiabet account?

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